Reimagining risk operations with agentic intelligence.
Cerulean Bank partnered with Zeptrai to orchestrate a multi-agent risk operations mesh—accelerating investigations, satisfying regulators, and empowering analysts.
Headline metrics
Quantifiable outcomes delivered across customer, operational, and compliance dimensions.
Case resolution speed
63% faster
Fraud capture uplift
+41%
Audit exceptions
0 reported
Challenges
- Manual reviews and siloed data slowed fraud case resolution.
- Compliance teams required transparent decisioning for regulators.
- Existing tooling couldn’t adapt to evolving fraud typologies.
Solution
- Designed investigator, compliance, and escalation agents collaborating via shared memory.
- Implemented policy engine enforcing regulatory guardrails with full reasoning traces.
- Integrated 14 data sources and delivered real-time dashboards for oversight.
How it works
The technical blueprint underpinning the programme—balanced for resilience, security, and maintainability.
- Agent mesh built on LangGraph with OpenAI GPT-4.1 reasoning layer.
- Vector compliance brain on Pinecone housing policies and historical cases.
- Event-driven orchestration via Temporal with audit logging into Snowflake.
Delivery cadence
Milestones and artefacts produced throughout the engagement.
Phase 1
Phase 1 — Discovery
Mapped fraud typologies, regulatory obligations, and analyst workflows through co-design labs and data audits.
Phase 2
Phase 2 — Build
Engineered agent mesh, policy engine, and knowledge graph with supervised pilots and QA guardrails.
Phase 3
Phase 3 — Launch
Rolled out across three regions with analyst enablement, playbooks, and regulatory dry-runs.
Phase 4
Phase 4 — Optimise
Introduced adaptive scoring, telemetry dashboards, and quarterly red-team simulations.
Technologies employed
Enterprise-grade platforms and services we combined for this programme.
“Zeptrai’s agent mesh gave our analysts superpowers. We now close cases in hours, not days, with audit logs regulators love.”
Chief Risk Officer — Cerulean Bank
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