Atlas Logistics — Voice Dispatch AI
A fleet of calling agents managing bookings, pricing, and driver support with zero downtime.
Results: 78% fewer manual interventions, 24/7 global coverage, multimillion-dollar savings.
Highlights
Voice agents that orchestrate complex logistics.
We fused conversational AI with orchestration logic to keep freight moving without human latency.
- Voice agents covering 24/7 dispatch in eight languages with tonal mirroring.
- Integrated with TMS, ERP, and telematics to adjust routes on the fly.
- Reduced operational costs by eliminating overtime shifts during peak season.
Experience
Key capabilities woven into the experience.
Immersive prototypes showcased how agents handled negotiations, exceptions, and human escalations.
Polyglot Speech Engine
Custom voice models trained on Atlas brand guidelines with sentiment-aware modulation.
Dynamic Pricing & Negotiation
Agents referenced live market rates, historical data, and policy constraints to negotiate profitable loads.
Driver Experience Fabric
Automated updates, reroutes, and assistance delivered via calls and SMS with full context continuity.