Nova Health — Care Navigation Agents
Delivering patient-first AI assistants that triage, schedule, and coordinate care with compassion.
Results: 95% patient satisfaction, 1.4M minutes saved annually, zero breaches.
Highlights
Care experiences elevated through AI.
We designed voice and chat agents that understood medical terminology, empathy cues, and regulatory boundaries.
- HIPAA-compliant agent architecture with encrypted memory and consent tracking.
- Smart scheduling automations factoring provider availability, insurance, and patient preferences.
- Clinical risk alerts surfaced to care teams with full reasoning explanations.
Journey
Four chapters of transformation.
Stakeholders experienced long-form storyboards, GSAP-powered walkthroughs, and detailed governance guides.
Discovery
Patient journey mapping, care team interviews, and compliance workshops to define success criteria.
Design & Prototyping
Magic UI-style prototypes showcasing agent conversations, handoffs, and escalation flows.
Build & Integrate
Integrated with EHR, CRM, and telehealth platforms with strict access controls and logging.
Launch & Optimise
Rolled out in 3 waves with training academies, adoption dashboards, and weekly optimisation sprints.