Voice-native AI teams that never sleep.
Zeptrai designs conversational agents that handle bookings, renewals, support, and outreach with human warmth—powered by real-time data and security guardrails.
Why organisations partner with Zeptrai
We ground every engagement in measurable outcomes—eliminating bottlenecks, mitigating risk, and unlocking new revenue.
Challenges we tackle
- Call centres struggle with inconsistent quality, scaling challenges, and high attrition.
- Voice bots sound robotic, lack context, and often fail compliance checks.
- Leaders need better visibility into call performance, sentiment, and opportunities.
Zeptrai approach
- Design empathetic voice personas with tonal mirroring and compliance disclosures.
- Integrate CRM, scheduling, payment, and knowledge systems for real-time action.
- Deploy supervision dashboards, QA workflows, and analytics to track every interaction.
What you receive
Tangibles that accelerate adoption, satisfy stakeholders, and sustain momentum.
Persona scripts and tone bible
Telephony + reasoning architecture
Compliance and consent framework
Conversation analytics dashboard
Proven delivery rhythm
A transparent timeline with motion prototypes and executive-ready checkpoints.
Intent Mapping
Analyse call recordings, objections, and resolutions to define conversation flows.
Persona Engineering
Craft speech style, emotional range, and response library aligned to your brand.
Real-time Intelligence
Wire integrations, memory, and tooling to act instantly on caller intent.
Launch & Optimise
Pilot with human supervision, then scale with analytics-driven improvements.
Stack we engineer, integrate, and operate
Carefully selected technologies that balance performance, governance, and future-readiness.
Outcomes we deliver
Reference engagements showcasing measurable business impact.
78% fewer manual interventions
Logistics network
Voice agents negotiated pricing, confirmed bookings, and managed dispatch.
Flexible ways to partner
Whether you need a pilot sprint or an embedded squad—our models scale with you.
Pilot Line
Launch a voice agent for one priority use case with human supervision.
- Intent design
- Voice persona
- QA workflow
Omni-Channel Suite
Extend voice agents across inbound, outbound, and proactive outreach.
- CRM sync
- Reporting suite
- Playbooks
Managed Voice Ops
Continuous tuning, analytics, and compliance assurance.
- 24/7 monitoring
- Sentiment analytics
- Regulatory updates
Answers before we begin
Clear guidance to help you evaluate readiness, risk, and next steps.
Which telephony platforms do you support?
We integrate with Twilio, Vonage, Five9, Amazon Connect, and custom SIP infrastructure, selecting the stack that best matches your geography and compliance needs.
How do you handle consent and disclosures?
Consent scripts trigger automatically, are localised per region, and are logged with timestamps for audit. We also support dual-channel recording and caller authentication.
Can agents escalate to humans?
Yes. Escalations include full context, conversation transcripts, and suggested next steps so human agents can take over seamlessly.
Do agents support multiple languages?
We support 30+ languages with native accent control and can deploy multilingual routing to match callers instantly.
What about background noise and call quality?
We apply noise suppression, barge-in handling, and adaptive latency controls to maintain call quality even on congested networks.
How is performance monitored?
Dashboards track CSAT, containment, sentiment, and compliance metrics. Alerts surface when calls breach thresholds or require human QA.
Ready to scope your project?
We respond within 24 hours with a curated discovery agenda and stakeholder checklist.